Guided by our commitment to responsible lending and full transparency, we provide clear and accessible information about your rights and duties in both English and Arabic.
You can review these details, along with the Key Facts Statements (KFS) for O Finance products to ensure complete clarity and understanding before making any financial decision.
Your concerns deserve to be heard and addressed!
You may also download the complaint form and submit it via email to the following address:
complaints@ofinance.com.lb
Your complaint/inquiry will be handled with full confidentiality. Please note that we will contact you within 3 business days after receiving this complaint/inquiry. The response time shall not exceed 15 days, unless client-related delays or exceptional circumstances occur, in which case you will be notified. All complaints are transferred directly to our specialized unit.
Arabic - Right & Duties